Shelter Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary

The Shelter Worker provides a safe and secure environment for clients, residents and visitors.

KEY Accountabilities

Ability to work within the mission, vision & values of The Salvation Army and Ridge Meadows Ministries

Use a client-centered approach by consistently demonstrating compassion, respect and empathy

Supports, where and when possible, the efforts of all clients and co-workers

Handles the admission, orientation and evaluation of clients

Maintains availability for personal, practical and moral support

Monitors the activities of clients and accurately records day-to-day happenings

Performs internal and external security checks

Provides safe storage and recording of prescribed medications

Liaises with referral sources and other external agencies as needed

Coordinates client care relating to security issues and ensures ongoing enforcement of policies

Involved in serving meals/snacks

Performs other assigned duties as required to ensure a safe and secure environment

Working Conditions

moderate amounts of keyboarding and performing walk abouts.

continuously monitoring the environment, monitoring security cameras and attentiveness when interacting with clients and recording information.

responsible for your own time and effort only. May demonstrate work methods to new employees, volunteers and/or students.

little to no travel required.

carries a pager/walkie talkie.

The work environment is typically in a shelter and/or in treatment facilities in the ministry unit facility, under the following disagreeable conditions:

Dealing with angry people

Abusive people

Verbal abuse

Isolation

Work schedule affecting lifestyle

may be exposed to the risk of minor to moderate injury or illnesses due to: Physical attacks by others

Exposure to infectious diseases

Exposure to bodily fluids

Sharp objects

Other dangerous situations

must take the following precautionary measures (in addition to health and safety rules): Universal precautions

Immunization for Hepatitis B and Vaccination against Tuberculosis

Current Certification in First Aid/CPR

Criminal Police Investigation Check (CPIC)

Non-violent crisis intervention training

Education, Qualifications and Certifications

Possess valid Food Safe, CPR, First Aid and Non-Violent Crisis certification or obtain as condition of employment prior to end of probationary period

Experience and Skilled Knowledge Requirements

Ability and willingness to represent and work within the mission, vision & values of The Salvation Army and Ridge Meadows Ministries.

Use a client-centered approach by consistently demonstrating compassion, respect and empathy in the administration of policies and procedures.

Support, where and when possible, the efforts of all clients, volunteers and co- workers.

Monitors the activities of the clients/residents and maintains availability for personal, practical and morale support; may include providing safe storage and recording of prescribed medications

Accurately records day-to-day happenings using appropriate methods; maintains logbooks and completes occurrence reports

Liaises with referral sources and other external agencies as needed (e.g. welfare, police, parole, urgent situations)

Coordinates client care relating to security issues; may be directly involved in taking urine samples, doing bed checks, room/personal searches

May carry out inspection/security checks of property and grounds in accordance with policies and procedures

Handles the admission, orientation and evaluation of clients’ understanding of rules; ensures ongoing enforcement of policies, which may include client discipline

May handle finances relating to room rentals and meal tickets, and receipting of same

May serve as Receptionist for Shelter

May prepare or provide simple meals for clients/residents

Performs other duties as assigned and as listed on the task list

Skills and Capabilities

completed high school, plus specialized courses of up to six (6) months

Addiction Facility – Addictions Counselling Courses an asset

more than three months of prior related experience, including, experience with frontline work in a social services setting

the ability to work with minimum supervision and under pressure in a fast-paced environment

the willingness to work with people from diverse cultural backgrounds

the ability to take initiative and be team oriented

strong service ethic and a friendly disposition with the public

adaptability to change and frequent interruptions

Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Rate of pay $24.15/hour

Compensation

The target hiring range for this position is $21.28 to $26.60 with a maximum of $31.92. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.