Wanless- Store Supervisor

Job Title

Wanless- Store Supervisor Job Description

Type of Position: Supervisor

Supervisor's Title: Store Supervisor

Department: Operations

About Nova Cannabis

Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at everyday low prices.

Role and responsibilities include, but are not limited to

Customer Offering

Deliver exemplary customer service

Greet customers when they enter the store and take customer to product when required

Generate sales by educating, advising and suggesting products to every customer

Maintain a high level of service and product knowledge

Resolve customer complaints regarding sales and service in absence of management; ensure management is informed of all customer complaints

Accountable for product rollouts and product launches in partnership with management

Understand and utilize local market tends in partnership with management

Evaluate programs and promotions for effectiveness and offer recommendations to management

Assist customer from store and/or offer car service when appropriate

Create a culture that has a passion for Cannabis

Day to Day Operations

Meet or exceed department financial targets through partnership with management

Ensure location follows merchandising and pricing guidelines

Assist in all operational duties in partnership with management

Ensure store is presentable and relay any maintenance issues to management

Manage communication (mail, email, voicemail) in absence of management

Manage ordering and receiving in partnership with management

Actively aim to increase and share product knowledge

Maintain inventory levels in partnership with management

Attend OHS, LP meetings and training sessions as required

Stock shelves and cooler with product

Set daily tasks for the store in absence of management

Review flyers, upcoming event and promotions; execute appropriately

Participate in routine store maintenance and cleaning

Stay up to with industry legislation, trends and new products Other tasks as assigned

Regulatory Adherence

Ensure that OHS, LP, SellSafe, Qualified Cannabis Worker (QCW) and other regulatory requirements and procedures are implemented and adhered to

Maintain First-Aid, LP and OHS Training

Maintain SellSafe and Qualified Cannabis Worker (QCW) Certification

Ensure AGLC/BC LRS/AK ABC Board and other government guidelines are met

Adheres to all Nova policies, with a focus on Social Responsibility

Experience and Qualifications

Minimum, 1-year supervisor experience (preferred)

Minimum, 2-years of customer service experience

Minimum, 2-years of retail and/or hospitality experience

Cannabis, liquor or healthcare experience is preferred

High School Diploma or equivalent

Valid SellSafe & QCW (Qualified Cannabis Worker) certification

First-Aid Certificate is considered an asset

Must complete and pass a Criminal Record Check

Working knowledge of regulations as it pertains to selling cannabis in Alberta

Personal Characteristics and Requirements

Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers

Ability to think on your feet and creatively problem solve

Open-minded and constantly identifying ways to improve

Passionate about creating a positive, memorable, and tailored experience for every customer

Excellent communication skills (written and verbal) and a professional demeanor

Team player who is passionate about supporting the overall success of the business

Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times

Responsible and reliable

Must be 18 years of age or older

Must have reliable transportation to commute to/from work

To Apply

If you are excited about this opportunity and meet the criteria listed above, we want to hear from you! Please send your resume to ria.patel@sndl.com for consideration.

We are an equal opportunity employer committed to workforce diversity. We thank all applicants for their interest in Nova Cannabis; however, only candidates selected for an interview will be contacted.

Reminders Before Applying

Please ensure that you notify your Store Manager of your application.

Area/Regional Managers must complete an Internal Reference Check Form before internal candidates can be interviewed.

Thanks for applying!

Number of Openings

1 Time Type

Full time