Store Supervisor

Work Location

ACE Liquor Discounter Fort Mac About SNDL

SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, Spiritleaf, and Firesale Cannabis. Additionally, the Company operates as a licensed cannabis producer and stands as one of Canada's premier vertically integrated cannabis enterprises, focusing on premium indoor cultivation, cutting-edge product development, and cost-effective manufacturing.

About ACE Liquor

ACE Liquor is a great place to work, with a friendly atmosphere. We provide our customers with vast selection of specialty liquors, beers and wines!

Each person at ACE plays an important role in our Company′s success. We promote a team atmosphere that is busy and challenging but always aims to be co-operative and fun. When you choose to work at ACE Liquor you can be sure you will be treated with the respect and support you need to be a success.

About The Role

We are currently looking for friendly, outgoing, and customer service-driven individuals to join our team as Supervisor at our Ace Liquor Location in Fort McMurray, AB . The Supervisor Train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards. Also, will provide leadership and direction of a multimillion-dollar business unit in partnership with Store Manager, with a focus on delivering an exceptional customer experience.

Train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards. Understand customer needs and instill a customer mindset within the store, participates in stocking and merchandising of store; ensuring store is stocked and ready to serve our customers.

Essential Business Functions, Responsibilities and Accountabilities

People Management Skills

Customer service driven, friendly, willing to talk to all customers

Promote a work culture that makes your store an inviting place to work

Be a role model who supports and inspires fellow team members

Delegate tasks to team members and set priorities in partnership with management

Communicates in a clear and concise manner to team, participates in huddles/meetings, relay pertinent information

Provide guidance to team members while supporting management initiatives

Customer Offering

Deliver exemplary customer service

Greet customers when they enter the store and take customer to product when required

Generate sales by educating, advising, and suggesting products to every customer

Maintain a high level of service and product knowledge

Resolve customer complaints regarding sales and service in absence of management; ensure management is informed of all customer complaints

Accountable for product rollouts and product launches in partnership with management

Understand and utilize local market tends in partnership with management

Evaluate programs and promotions for effectiveness and offer recommendations to management

Assist customer from store and/or offer car service when appropriate

Financial

Complete customer transactions on the Point-of-Sale (POS) device, including payment

Understand the POS system and all transactions that may arise

Ensure all cash handling policies & procedures are adhered to

Ensure all opening & closing procedures are done correctly

Complete end of day till reports

Ensure safe is locked at all times and deposits are secured

Day to Day Operations

Meet or exceed department financial targets through partnership with management

Ensure department follows merchandising and pricing guidelines

Assist in all operational duties in partnership with management

Ensure store is presentable and relay any maintenance issues to management

Manage communication (mail, email, voicemail) in absence of management

Manage ordering and receiving in partnership with management

Actively aim to increase and share product knowledge

Maintain inventory levels in partnership with management

Attend OHS and LP meetings and training sessions

Stock shelves and cooler with product

Set daily tasks for the store in absence of management

Review flyers, upcoming events, and promotions; execute appropriately

Participate in routine store maintenance and cleaning

Regulatory Adherence

Observe that OHS, LP, ProServe/Serving It Right and other regulatory requirements and procedures are implemented and adhered to

Maintain First-Aid, LP and OHS Training

Maintain ProServe/Serving It Right Certification and ensure team members maintain ProServe/Serving It Right

Ensure AGLC/BC LRS and other government guidelines are met

Adheres to all SNDL Inc. policies, with a focus on Social Responsibility

Qualifications

Work Experience

Minimum, 1-year experience in retail environment

Minimum, 1-year supervisory experience (preferred)

Education

High School Diploma or equivalent

ProServe/Serving It Right Certification

First-Aid Certificate is considered an asset

Training in wine/beer/spirits (preferred, not required)

Other Skills and Capabilities

Highly self-motivated

Customer service driven

Effective leadership of large team

Strong sales background

Proven track record of success

Strong communication skills (written and verbal)

Must be able to pass a Background Check

Must have access to reliable transportation

Why Work With Us?

At Ace Liquor we invest in our people. We provide educational reimbursement for industry-related courses. We prefer to promote individuals from within the organization providing our employees excellent opportunities to advance their careers. If you are interested in working in a fun environment that promotes personal growth with flexible scheduling, please apply now!

Thanks for considering a position with us! Cheers!

We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.

Our Commitment to Diversity & Inclusion

SNDL is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, SNDL encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities.