Clerk III - Billing Service Representative

The City of Edmonton’s Waste Services team is seeking a detail-oriented and collaborative Billing Service Representative. In this role, you will play a key part in ensuring our residential, commercial, and corporate waste accounts are accurately configured, investigated, and maintained within our billing systems. Working closely with internal teams, service providers, and community members, you will help navigate complex billing structures, solve account discrepancies, and resolve inquiries with care.

Your sharp analytical skills and clear communication will directly ensure fair billing and seamless service delivery across Edmonton. If you thrive in a dynamic environment where technical problem-solving meets community service, we encourage you to apply.

What will you do?

• Create, update, and manage billing accounts for multi-family, single-family, and corporate facilities in utility databases
• Investigate tax parcel data, spatial maps, and development systems to assign accurate billing rates and collection codes
• Respond to account inquiries and billing concerns from community members, explaining technical billing details with clarity and empathy
• Perform complex account reconciliations, calculate adjustments, and process authorized credits or debits
• Partner with field inspectors, cart delivery teams, and service providers to resolve service level changes and property setup discrepancies
• Support special initiatives, such as the Secondary Suite Cart Sharing Program, by reviewing applications, reply to customer inquiries and maintaining program data
• Generate regular statistical reports, maintain bin maintenance records, and assist with process improvements