Exchange & Returns Co-worker

What you'll need to have

'- Customer‑focused problem solver with 6+ months of retail customer service experience (returns or cashier experience an asset)

• Skilled in applying Returns & Exchange policies with sound judgment, including exception handling
• Strong communication and conflict‑resolution skills, able to explain policies clearly and professionally
• Detail‑oriented, tech‑savvy, and effective in a fast‑paced, high‑volume environment

A day in your life with us

'- Accurately interpret and apply Returns & Exchange policies, using discretion while aligning with business guidelines

• Resolve customer inquiries and concerns through active listening, clear communication, and problem‑solving
• Communicate decisions confidently and empathetically to ensure a positive customer experience
• Process transactions accurately while maintaining inventory control and compliance
• Stay informed on policy updates, product knowledge, and service performance targets
• Collaborate with team members to support overall customer relations operations

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Customer Experience Co-worker III

The starting rate/ salary for this position is 22.76 CAD