Senior Business Analyst

Salary

The salary range for this position is CAD $38.88 - $55.89 / hour

Job Summary

We are proud of the innovation, dedication, partnership and tenacity of our physicians, employees and volunteers. More than any building or technology, it's our people who make Fraser Health distinct.

Fraser Health’s Digital Patient and Provider Experience department is expanding and currently hiring for a position within the Video Collaboration Team . Are you ready to put your technical expertise, system design skills, and AV/video collaboration knowledge to their fullest potential? If so, we’d love to hear from you!

The Senior Business Analyst, Digital Patient and Provider Experience, is responsible for managing assigned projects, assisting team members and applying appropriate change management strategies as part of a project. You will provide advice, guidance, training and direction in the area of Video Collaboration solutions, internally to clients throughout Fraser Health . You are expected to adapt quickly and think of creative solutions to situations as they arise.

Key Responsibilities

Analyse and provide system design recommendations in the area of video enabled systems that are used in both business and clinical settings within Fraser Health

Manage and support break-fixes for video enabled room systems such as Microsoft Teams, Zoom and Traditional Video Conferencing Rooms

Manage installation and commissioning of audiovisual and video collaboration systems

Create and optimize business processes to support the implementation and use of video conference hardware and software, such as client support, creating manuals and troubleshooting guides

Performs tasks such as confirming user requirements, identifying concerns with existing or planned systems and recommending appropriate upgrades and/or new systems

Performs preventative maintenance of AV and video enabled conferencing systems by performing duties such as testing, cleaning equipment, and ensuring that operating software versions are up to date

Provide VIP training and support for virtual town halls

Build your career experience as you

Provide mentorship, support and system administration of an interoperable solution that enables integration of clinical and business workflows across core clinical systems at Fraser Health, numerous other regional and provincial integration initiatives.

Provide your excellent communication skills to convey technical message to audiences of different backgrounds

Provide consulting support for all phases of project development, implementation, and system operations management.

Support and enhance existing applications and environments.

Provider mentorship to team members

Are you motivated to join us? We will be looking for you to have the following:

Bachelor's degree in Computer Science, Software Engineering or related Telecommunications or Audio-Visual Field(s)

Related audiovisual certifications, such as: CTS, CTS-D, QSC, Biamp, Kramer, Extron, or Crestron Technician

5+ years of experience in the AV industry, managing enterprise-wide solutions

An asset to this role would be

Experience with working on projects within departments such as Health Information Management and Redevelopment teams. AV and VC experience is required. Project Management experience with a focus on AV and VC is preferred.

This is a Full Time position available, located at Central City, Surrey BC with regular travel within the Fraser Health Authority region is expected.

Does this sound like an excellent role for you? If so, here are more reasons why you should apply:

A career with FH will offer you the opportunity to be a part of a dedicated team of experts in a dynamic and rewarding health care environment.

We offer a competitive compensation and benefit package, including comprehensive health benefits coverage.

BC’s health system is in the process of transformation. As part of the planned changes, certain IM/IT, Finance, and Supply Chain roles are expected to be in scope for transition to a new provincial shared services organization, BC Shared Health Services. Candidates applying to positions in these areas should be aware that, while the role is currently employed by the Health Authority, it may transition to BC Shared Health Services as part of the first or subsequent implementation phases.

The intent of this transition is to support continuity of employment however, details regarding timing, process, and any impacts to employment arrangements will be confirmed as planning progresses. Providing this information at the recruitment stage is intended to ensure transparency about the broader system changes underway and to support informed decision-making by candidates.

#LI-DNI

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Senior Business Analyst is responsible for providing leadership in Business Process Reengineering concepts, methods and technologies. Leads the analysis and documentation of business requirements for client-facing and internal Informatics services delivery processes for business, clinical, and systems support services within Fraser Health. The Senior Business Analyst will be engaged in multiple initiatives and will be responsible for project planning, business requirements gathering, data analysis and supporting the execution of projects and change management.

Provides leadership and acts as an escalation point for Business Analysts to assist in resolving complex problems.

Responsibilities

Provides strategic planning support and change management services by leading and providing senior level support and guidance in streamlining business processes and best practices for health and corporate information systems capture and utilization.

Leads, develops, and maintains the business processes necessary to facilitate care provider access to health and corporate information systems by conducting