Manager, Food Operations

Salary

The salary range for this position is CAD $46.37 - $66.66 / hour

Job Summary

Fraser Health is responsible for the delivery of hospital and community-based health services to over two million people in Metro Vancouver and the Fraser Valley. We are seeking a dynamic Manager, Food Operations to lead high-quality, patient-centered food services across our facilities.

About the Role Reporting to senior leadership within Food & Dietitian Services, the Manager, Food Operations is responsible for leading site-based food service operations with a strong focus on quality, safety, and patient/resident experience. This role plays a critical part in advancing Fraser Health’s strategic priorities, including facility redevelopment and new builds.

Key Responsibilities Strategic Leadership

Plan, develop, implement, and evaluate short- and long-term goals aligned with departmental and organizational strategies

Support operational planning for new builds and redevelopment projects with a patient/resident-focused approach

Financial & Operational Management

Oversee site operational and capital budgets, ensuring financial sustainability and accountability

Monitor, analyze, and report on performance metrics; implement corrective actions to meet financial objectives

Quality & Continuous Improvement

Drive service excellence by identifying and implementing improvements in key operational processes

Provide technical guidance and coordinate resolution of operational challenges

Performance Management

Manage food services using Key Performance Indicators (KPIs) and other data sources

Analyze variances and implement corrective actions to optimize service delivery

Collaborate with senior leadership to plan and execute operational changes

Leadership & Collaboration

Work closely with interdisciplinary teams to ensure quality, safety, and regulatory compliance

Foster a culture of accountability, innovation, and continuous improvement

Qualifications Education

Baccalaureate degree in Dietetics or Nutritional Science from an accredited university

Current registration with the College of Dietitians of British Columbia and/or Canadian Society of Nutrition Management (CSNM)

Experience

Minimum 5 years’ recent, related experience in a food operations management role, preferably within a healthcare environment

Or an equivalent combination of education, training, and experience

#LI-DNI

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Reporting to the Director and/or Regional Manager, Food Operations, the Manager is responsible and accountable for all aspects of the planning, organizing, and directing management and staff and activities of food operations for designated site(s), within Fraser Health. The Manager is also responsible and accountable for developing and implementing service standards, creating, and leading key operational projects (as assigned) and supporting other colleagues with similar responsibilities.

They may lead or participate in health authority and provincial committees and working groups related to food operations, as required. The Manager may be responsible for leading and supporting food service functional program plans for new builds and redevelopments (within the health authority’s template and framework approach) for their facilities/sites. Together with the Director/Regional Manager, the Manager is responsible for building and maintaining exceptional customer service standards.

The Manager anticipates changes at their designated site/facilities that impact services and plans and implements mitigating strategies. As a member of the leadership team, the incumbent is expected to participate in a respectful and productive manner, provide and accept thoughtful counsel and advice, and fully support decisions made by this team.

Responsibilities

Plans, develops, implements, and evaluates short- and long-range goals and objectives and operational opportunities in support of the identified strategic directions of the department and organization as a whole including new builds and redevelopment of site/facilities with a patient/resident focused approach.

Responsible for overseeing the site’s operational and capital budgets, understanding, and achieving the financial objectives, monitoring and regularly reporting on performance and recommending and implementing remedial strategies.

Actively pursues improved quality of services by planning, implementing, and verifying improvements in key processes. Identifies areas of improvement, provides technical advice and coordinates problem resolution.

Manages Food Operation’s service performance utilizing Key Performance Indicators and other information, identifies variances and implements corrective action. In consultation with Food and Dietitian Services’ senior leadership, plans and implements operational changes as required.

Participates in the regional planning process for the portfolio, consults and negotiates with internal user departments and external stakeholders as required to facilitate consensus, and to ensure a fully integrated, high quality, and cost-effective service is provided.

Working with the Food Services Leadership Team, implements initiatives to enhance food service standardization, quality, productivity, and innovative service delivery.

Partners with the Director, Food and Dietitian Strategies and Initiatives and Dietitian Services and the site Dietitian Practice Leader to foster a cohesive relationship with clinical services to ensure department and clinical operations priorities are effectively managed within a patient/resident centred model of care.

Provides leadership and support to all members of the team and motivates them towards the attainment of the departmental goals; recommends changes to organizational structures to reflect evolving needs and is responsible to ensure and support an on-going system for me