Portfolio Manager

Salary

The salary range for this position is CAD $55.25 - $79.42 / hour

Job Summary

Fraser Health is seeking a collaborative and strategically minded Portfolio Manager, ITSM Transition Management to join the Service Management Office within Digital Enablement. This role helps shape how digital health services are safely introduced, transitioned, supported, and continuously improved across one of Canada’s largest and most complex health authorities.

Aligned with Fraser Health’s vision of Better health, best in health care, the Portfolio Manager provides senior-level leadership across IT Service Management practices, with a focus on Change Enablement, CAB improvement, Configuration Management/CMDB maturity, Patch Vulnerability Management visibility, ServiceNow process improvement, and service transition readiness. The role works closely with Digital Enablement teams, clinical and business partners, vendors, PHSA, NTT/Kyndryl, TELUS, and other provincial partners to improve alignment, reduce operational ambiguity, and support safer, more reliable technology services.

As part of the SMO, this position will help advance Fraser Health’s ITSM roadmap — to federate, innovate, and accelerate consistent service management practices — while preparing for the January 2027 transition to BC Shared Health Services. The successful candidate will bring strong ITSM knowledge, ServiceNow familiarity, excellent communication and negotiation skills, and the ability to lead through complexity, ambiguity, and organizational change.

This is an opportunity for a leader who can connect strategy to practical execution, translate complex service management issues into clear action, and help create sustainable digital health services that support staff, clinicians, and patients. The successful candidate will demonstrate Fraser Health’s leadership practices of being clear, caring, and courageous.

BC’s health system is in the process of transformation. As part of the planned changes, certain IM/IT, Finance, and Supply Chain roles are expected to be in scope for transition to a new provincial shared services organization, BC Shared Health Services. Candidates applying to positions in these areas should be aware that, while the role is currently employed by the Health Authority, it may transition to BC Shared Health Services as part of the first or subsequent implementation phases.

The intent of this transition is to support continuity of employment however, details regarding timing, process, and any impacts to employment arrangements will be confirmed as planning progresses. Providing this information at the recruitment stage is intended to ensure transparency about the broader system changes underway and to support informed decision-making by candidates.

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Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health:

The Portfolio Manager provides senior level advice and guidance to Fraser Health executives within an assigned portfolio of Informatics which may include the development and implementation of application architecture. Leads and is accountable for enterprise-wide business and clinical information systems projects; manages timelines and resources; develops project budgets provides leadership to team members and facilitates service design, transition and operations management strategies.

Coordinates the work of and supervises assigned staff. Coordinates the procurement and management of external services and devises strategies to ensure long term and maximum utilization of information and technologies. Provides direct supervision to assigned staff.

Responsibilities

Provides senior level advice and guidance by consulting to all disciplines and stakeholders within an assigned portfolio by keeping abreast of the initiatives and issues within the business areas assigned and conducts strategic planning in the development of business cases, and process re-engineering initiatives.

Provides project leadership to a variety of large, complex projects including a number of diverse disciplines and/or affecting multiple stakeholders; develops and manages project timelines; facilitates change management strategies; defines tasks; identifies, sources and manages resources such as contractors, staff or dollars; identifies and mitigates project related risks; provides guidance and direction to team members.

Ensures project closure by providing post-implementation evaluation; measuring key outcomes, assessing project related staff, ensuring customer satisfaction, obtaining project sign off, and documenting lessons learned. Ensures that projects and initiatives are aligned with the Fraser Health strategic plan.

Manages assigned staff by selecting, supervising, and evaluating staff; assigns, evaluates and monitors work assignments; disciplines staff as necessary and initiates terminations; assesses and recommends staffing requirements; orients staff; authorize leaves of absences and approves overtime as necessary.

Ensures the implementation of correct human resource standards and procedures by interpreting and administering the applicable collective agreements; investigates and responds to grievances of a confidential nature; represents management up to and including Step 3 of the grievance process; attends third party hearing with the representative of the Employer.

Provides leadership to staff assigned to lead small to medium scale projects by providing guidance on project management duties, budget management, or technical issues; receives updates from assigned team leaders on project status.

Provides input into project budget development and, once approved, manages the budget dollars by approving required contractors, purchasing software and hardware. Monitors and reports on budget variances if necessary and discusses with project sponsor as required.

Liaises and communicates with project sponsors and stakeholders by monitoring and reporting on all phases of projects to ensure success and t