Senior Business Analyst

Salary

The salary range for this position is CAD $38.88 - $55.89 / hour

Job Summary

The Health Informatics – Clinical Ancillary Services portfolio has a permanent Full-time Senior Business Analyst position available to support our Surgery, Anesthesia, and Medical Device Reprocessing areas across Fraser Health.

Are you ready to apply your technical skills, health informatics knowledge, and analytical expertise to complex clinical systems while continuing to grow as a senior informatics professional? If so, then keep reading!

Your strong logical thinking and problem-solving skills, technical aptitude, sound judgment, and ability to work effectively with clinical, technical, and vendor stakeholders will help you succeed in this role.

About the Position

Utilize your consulting, planning, technical, and analytical skills in this challenging and rewarding Senior Business Analyst role.

You will support a busy technical portfolio with multiple integrated production systems supporting Surgery, Anesthesia, and Medical Device Reprocessing services across Fraser Health. Working in an operations-focused environment, you will contribute to system implementations, upgrades, integrations, enhancements, and ongoing production support.

You will have the opportunity to apply your expertise in clinical workflow and systems analysis, application configuration, system integration, technical troubleshooting, testing, and implementation planning while collaborating with clinical programs, application teams, infrastructure and network teams, vendors, and other technology partners.

Bring your passion for technology, problem solving, and healthcare transformation as you deliver comprehensive business, technical, and systems analysis supporting critical clinical services throughout Fraser Health.

Build your career experience as you

Support the implementation, optimization, upgrade, and sustainment of specialized clinical applications used for Surgery, Anesthesia, and Medical Device Reprocessing across Fraser Health.

Analyze complex clinical workflows and business needs and translate them into clear functional, technical, application, and integration requirements.

Assess current-state and future-state workflows, perform gap and impact analyses, and identify application, interface, infrastructure, and operational dependencies.

Work with technical teams and vendors to support clinical system integrations, interfaces, data flows, and interoperability, including technologies and standards such as HL7 and other healthcare integration methods.

Develop an understanding of application architecture and technical dependencies, including application servers, databases, interfaces, networks, devices, and supporting infrastructure.

Support investigation and root cause analysis of complex production issues by gathering evidence, assessing application and integration behaviour, and working across application, infrastructure, network, device, and vendor teams to identify and resolve issues.

Facilitate cross-functional discussions involving clinical stakeholders, technical teams, vendors, and other partners to clarify requirements, resolve issues, identify dependencies, and support informed decision-making.

Develop clear and comprehensive documentation, including business and system requirements, workflow diagrams, technical specifications, interface and data-mapping requirements, decision documents, test plans, and operational support documentation.

Support application configuration, system and integration testing, user acceptance testing, defect management, release coordination, implementation, and production readiness activities.

Assess technical and operational impacts associated with system changes, upgrades, integrations, and vendor solutions and provide analysis and recommendations to support implementation decisions.

Apply your knowledge of the systems development life cycle, project delivery methodologies, change management, and health informatics practices throughout solution design and implementation.

Support effective transition of new systems and enhancements into operations by ensuring support processes, documentation, technical dependencies, and outstanding issues are understood and addressed.

Independently manage assigned deliverables, competing priorities, dependencies, and follow-up activities while escalating risks, issues, and decisions appropriately.

Contribute to continuous improvement of operational support, system reliability, documentation, processes, and knowledge sharing across the portfolio.

Who Thrives in This Role

You will be well suited to this opportunity if you bring:

Strong experience supporting complex clinical or enterprise applications, preferably in a healthcare environment.

Demonstrated experience with system implementation, application support, integration, testing, upgrades, and production troubleshooting.

A solid understanding of how applications interact with interfaces, databases, servers, networks, medical devices, and other technical infrastructure.

Experience with clinical system integration and interoperability, with knowledge of HL7 or similar healthcare integration standards considered an asset.

Strong analytical and troubleshooting skills, with the ability to work through complex problems, gather the right information, identify dependencies, and distinguish symptoms from underlying causes.

The ability to independently plan and organize work, manage multiple competing priorities, anticipate next steps, and consistently follow activities through to completion.

Sound judgment and the ability to assess options, risks, and impacts before recommending a course of action or escalating an issue.

Strong facilitation and communication skills, including the ability to explain technical concepts to clinical stakeholders and clinical requirements to technical teams.

Experience working collaboratively with multidisciplinary teams, vendors, and external technology partners.

Strong attention to de