Manager Patient Access & Community Transition - Abbotsford Regional Hospital and Cancer Centre

Salary

The salary range for this position is CAD $55.25 - $79.42 / hour

Job Summary

We currently have an exciting opportunity for a Relief Full Ti me – Manager Patient Access & Community Transition to join our team at Abbotsford Regional Hospital and Cancer Centre located in Abbotsford , B.C. We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and professional service.

Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

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We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.

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Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Manager, Patient Access & Community Transition provides operational oversight and management of patient access and transitions within the site, between hospitals, and between hospitals and community, to ensure quality patient care, effective patient outcomes and positive patient experience.

Provides leadership to all areas and support services linked to patient flow and transition across the health continuum. In collaboration with department and clinical support areas, identifies barriers to patient flow and provides leadership and management to address barriers and facilitate improvement system-wide. Creates, develops and supports seamless transition points between hospital and community and evaluates their effectiveness; monitors, tracks and evaluates access & flow performance based on MOH criteria/indicators.

Accountable to oversee Complex Discharge processes & performance for the site as well as the designation and monitoring of Alternate Levels of Care (ALC). Ensures consistent application and implementation of policies and processes of patient access, flow and transition practices within the site, the community and across the continuum of care. Maintains effective communications; prioritizes and advises on the status of site and community objectives related to patient access and transitions to "right service", including the review and improvement of patient experience criteria and objectives.

Oversees and manages designated clinical and /or administrative areas at the site which support Access and Community Transition functions, as well as areas which provide general support to site operations.

Responsibilities

In collaboration with the Executive Director, Directors and site team members, provides operational oversight and management of patient access, flow and transitions between clinical areas within the site, between hospitals and between hospitals and community to ensure quality patient care, effective patient outcomes and positive patient experience.

Leads the development of "right service" in hospital and community through the development and implementation of a framework to ensure the efficiency and effectiveness of patient placement, access, flow and transition between acute and community care.

In collaboration with department and clinical support areas, identifies barriers to patient flow and provides leadership and management to reduce barriers, address patient flow issues and facilitate improvement.

Monitors, tracks and evaluates access and flow performance utilizing MOH and FH criteria/indicators. Utilizes processes & indicators of patient flow through the use of EDD, 11am and readmissions. Monitors hospital occupancy and use of overflow spaces; utilizes 10 hour performance and processes to move patients to right location; develops protocols to address unusual access, flow and transition demands.

Creates and implements seamless points of transition between acute and community care/services, and evaluates the effectiveness of transition points to/from community (i.e. ALC-HH; EARs; Communicare etc.). Establishes and maintains effective working relationships, ongoing communications with medical staff, other departments/programs at and across sites/community areas and other internal and external stakeholders; ensures Director(s) are informed of significant access/flow/transition activities or developments.

Ensures an effective complex discharge process at the site by providing oversight, leadership and management of access-related resources, departments or roles such as case management, counselling or other related functions which support the complex discharge process.

Responsible for the designation and monitoring of Alternate Levels of Care (ALC) processes, systems and protocols.

Acts as an advocate for patients, residents and families by responding to issues in the program to internal and external stakeholders and agencies; ensures compliance of the complaint review and audit process.

Acts as a resource for Access staff, FH staff and leadership, and clients and families regarding bed allocation policy, principles, procedures and decision-making. Develops partnerships with clinical managers to ensure patients are placed in the most appropriate bed and/or clinical service; implements corrective action as required based on reviewing patient access trends and patterns for the clinical service and/or site; works with patient care teams to interpret and implement changes.

Manages resources through the development of operating budgets as appropriate, review of expenses and the development of action plans.

Recruits staff; provides leadership and mentorship to staff on individual leadership and develop