Customer Service Representative Revenue-C0746

File Number

Employee Group

Local 101

Service Area

Finance Supports

Division

Financial Services

​ Job Type

Full-Time Permanent

# of Openings

Summary of Duties

Reports through the Senior Customer Service Representative - Revenue or Senior Cashier to the Manager II, Customer Service and Assessment or the Supervisor of Taxation and Revenue. Provides information to the public concerning property taxes and related legislation. Receives and processes payments.

Work Performed

Receives and responds to public inquires relating to property taxes at the tax counter, by telephone, or in written form.

Informs the public about legislation changes, rebate programs and appeal procedures.

Receives, records and deposits all revenues due to the Corporation.

Processes tax payment stubs and cheques through automated payment processor in order to generate batch summaries, tapes for mainframe update and related records. Ensures accuracy of data processed.

Maintains daily record of revenues received and ensures that cash and cheques reconcile to documents.

Controls and files receipts.

Provides back-up to the Senior Cashier as required.

Researches tax accounts requiring special attention, i.e. cheques do not match remittances, account paid twice.

Provides clerical assistance in the issuing of tax bills and receipts for tax payments.

Assists in the processing of tax payments received in person, by mail, or by agencies including post-dated cheques during installment period.

Completes standard form letters as required.

Assists Data Entry Transfer Clerk and Tax Certificate Clerk as required.

Qualifications

One year of a two year Community College Business Administration Diploma.

Experience

One to two years' related experience.

Specialized Training & Licenses

Skills and abilities in the following areas are necessary

Unit 1 of the Municipal Tax Administration Program.

Compensation & Other Information

$43,779 - $64,094 (Level 7)

This posting is for (1) one permanent full-time position being filled on a permanent basis.

Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.

Work Arrangement: Onsite. Subject to change in accordance with business requirements.

These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.

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