Logistics Representative

Logistics Representative

Location

Toronto, ON, CA, M5J 2V5

Req ID

Jobs by Category

Contact Centre

Job Function

Customer Service

Status

Full Time

Schedule

Regular

Description

Position Overview

We are looking for a Logistics Representative who will play a critical role in supporting our Channel Partners and/or Internal Stakeholders, drive operational efficiencies and effectiveness within Supply Operations, including:

Opportunity identification

Customer Experience/L2R

Team Player

This is a role that will work with our amazing team including but not limited to our Account Managers, Dealer Development Managers, Channel Partners, Business Stakeholders and 3PL Warehouse(s) ensuring strong collaboration.

Role for Logistics Representative

Respond to Channel Partners and/or Internal Stakeholders on inventory related inquiries and/or issues; investigate, resolve and document when required

Process system transactions; order creation, RMA creation, serial number look-up, PO Conversions, order and/or return system fix requests, etc.); make required adjustments as required

Generate various system reports

Provide support on tasks related to: step by step process documentation, back up support, special requests, etc.

Performs other functions as assigned

Qualifications

Required Knowledge

Strong understanding of the wireless business and/or operations

Customer Service experience required 3+ years

Experience in a Call Centre environment

SAP experience asset

Knowledge of Microsoft Office Suites

Ability to embrace and adapt to change in a continuous learning environment

Excellent verbal and written communication skills

Ability to Multi-task, work in fast-paced and demanding environment

Skills & Abilities

Proven analytical abilities – needs assessment, business case development, financial modeling, impact assessments, some knowledge of business intelligence skills and tools (ie: DOMO, tableau)

Proactive mindset to identify process improvement opportunities

Bilingualism (French/English) asset

Systematic approach to solving problems

Hyper-focused on delivering great customer experiences aligned to our outcomes

Adept at working in a highly-collaborative lean, agile environment

Well-versed in the interplay between business, technical and customer needs

Highly detail oriented, organized, and have exceptional analytical skills

Ability to work independently

Detail oriented, yet able to stand back and appreciate the big picture

Sense of urgency and ability to drive issues to closure despite competing priorities from various stakeholders

Able to deal with ambiguity and complex issues and concepts

Job Type

A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Contact Centre Do you live, breathe, and sleep customer care? We do – every single one of us. We understand what a great customer experience is.

We are honoured to be recognized

1.98 million

High-speed Internet subscribers

1.16 million

TELUS TV customers

15.5 million

Residential and wireless subscribers

Accessibility TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »

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