Account Specialist

Account Specialist

Location

Toronto, ON, CA, M5J 2V5

Req ID

Jobs by Category

Sales and Marketing

Job Function

Sales & Professional Services

Status

Full Time

Schedule

Regular

Description

Own Your Territory. Build Your Business. Drive Canadian Business Forward!

Who We Are

TELUS Small Medium Business (SMB) is the fastest-growing segment in the industry. We're on a mission to become the digital-first technology provider of choice for businesses across Canada — making technology secure, simple, and worry-free. As we continue to grow nationally, we're looking for driven sales professionals to join our successful team and help shape the future of business technology.

Your Role

Are you a driven, entrepreneurial sales professional who thrives on prospecting and winning new business and helping small business owners succeed with the right technology solutions? Join TELUS as an Account Specialist on our Small Medium Business team — where you'll think like a CEO, build your own book of business from the ground up, and make a real impact on businesses across Canada.

You will be a trusted advisor and entrepreneur who owns your results, your strategy, and your growth. You'll focus on outbound prospecting to connect with small business owners, identify their needs, and deliver tailored technology solutions that help them thrive in today's digital world.

Here's how

Hunt and develop new business through strategic outbound prospecting and proactive outreach across your territory, with a pipeline of 500K qualified SMBs waiting to be engaged

Build and cultivate your own book of business from the ground up — not just work assigned leads. Your business is yours to own and grow

Manage a full sales cycle from qualifying prospects to closing deals and building a strong client base. Success requires the ability to thrive in variety — some deals close in weeks with deeper discovery, others in days with ready-to-buy prospects

Deliver consultative solutions tailored to each business's unique needs across our full portfolio — Mobility, Fibre Internet, Business Security and Generative AI solutions with average deal values of $5K-$25K annually

Cultivate long-term partnerships where clients see you as their trusted technology advisor, not a one-time transaction — building recurring revenue streams

Drive outbound prospecting initiatives while cultivating relationships and referral networks to support sourcing efforts — top performers source 40%+ of their pipeline through relationships

Achieve and exceed monthly sales targets while maintaining a focus on customer success — clear monthly quotas with transparent tracking

Maintain accurate pipeline records and manage your business with an entrepreneurial mindset using industry-standard CRM tools (Salesforce)

What's In It For You

Realistic Earnings Expectations

Full OTE: $80,000 – $100,000 (based on 100% quota achievement)

Top Performers can achieve accelerator bonuses — Achieve 100% on all product lines and earn 2X your commission. Last year, our top 10% of performers exceeded $150K+ in total compensation

Uncapped earning potential — No ceiling on commissions. Your effort directly translates to your paycheck

Comprehensive benefits starting from day one, including a wellness account, health coverage, and mental health support

Generous TELUS share purchase program with company contributions — build long-term wealth alongside your salary

Industry-leading training and development — Structured onboarding (4-week program), ongoing product certification, AI solution mastery, and sales methodology.

Clear career progression path to advanced sales and leadership roles

Mentorship from top-performing sales leaders - paired with a dedicated coach who’s hit quota consistently

Supportive, high-performance team environment — located steps from Union Station

in downtown Toronto, perfect for commuters and those seeking vibrant urban work culture

Sales tools and technology — Access to GONG call recording and coaching, Salesforce CRM, and AI-powered prospecting tools to maximize your efficiency

What Success Looks Like

Meet Sarah, one of our top Account Specialists. A former customer-facing sales professional, Sarah built a territory of 45+ active clients in her first 12 months, sourced 60% of her pipeline through relationships, and earned $127K in total compensation. This could be you!

Qualifications

What You'll Bring

Proactive prospector mentality - you’re energized by outbound, make 50+ dials per day without hesitation and are motivated by acquiring new business.

Excellent communication, relationship-building, and presentation skills

Entrepreneurial mindset with a focused pursuit of success and accountability for your results

You bring disciplined execution and quota accountability — hitting targets consistently, managing priorities strategically, and adjusting your approach based on pipeline data

Adaptability, resilience and coachability, you’re open to feedback

Eagerness for continuous learning and career growth — you invest in your own development and stay current with industry trends

Preferred (But We'll Train the Right Attitude)

1-3 years B2B or outbound sales experience — ideally in SaaS, technology, or telecommunications

Familiarity with CRM tools (Salesforce, GONG, HubSpot, or similar) — you're comfortable with technology and can navigate platforms intuitively

Experience in field sales, outside sales or territory management

Multilingual proficiency — a distinct advantage for our diverse client base across Canada

Established professional network within the business community — your referral network becomes your competitive advantage

Ready to Own Your Territory? If you're a sales professional who wants to build something real, earn what you deserve and control your own destiny, we want to talk! Apply now.

Salary Range

Performance Bonus or Sales Incentive Plan

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

Flexibility to work in-office, virtually or a combination of both, based on the role's requirements

Generous company matched pension and share purchase programs

Opportunity to give back to communities in which we work, live and serve

Career growth and learning & development opportunities to develop your skills

And much more …

Job Type

This is for a current vacancy

A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Sales and Marketing Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion

TELUS’s annual revenue

$4.8 billion

The brand value that TELUS bri