Senior Director, Head, SRE and Production Operations

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left"><b><u>Job Description</u></b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>What is the Opportunity?

</b></p><p>As Head of SRE and Production Operations, you will lead the vision, design, development, implementation, and support of Site Reliability Engineering (SRE) solutions for all applications supported by Commercial & Payments Technology (CPT) within Technology & Operations (T&O). This strategic role is instrumental in establishing world-class operational excellence, enabling automated end-to-end observability, and driving continuous reliability improvements across critical enterprise applications.

</p><p>You will work collaboratively with teams across multiple lines of business and organizational partners to establish SRE as a key enabler of business success. As a strategic leader with deep technical expertise, you will drive execution excellence while building and developing high-performing teams capable of managing complex reliability and production support challenges at enterprise scale.

</p><p></p><p><b>What Will You Do?</b></p><p><b>Technical Leadership</b></p><ul><li><p>Set the vision for SRE product offerings including monitoring, alerting, machine learning anomaly detection, self-healing capabilities, and reliability testing</p></li><li><p>Drive best-in-class technical solutions by tracking industry-leading practices and applying them to the RBC environment</p></li><li><p>Lead thought leadership and out-of-the-box thinking to ensure SRE tools and processes align with strategic objectives</p></li><li><p>Run engineering practice forums to facilitate the review of SRE solutions and maintain alignment with team and enterprise vision</p></li><li><p>Enable automated end-to-end observability across all critical applications within Commercial & Payments Technology (CPT)</p></li><li><p>Leverage unit, department, and enterprise-wide teams to develop better solutions and achieve a cross-enterprise mindset</p></li></ul><p></p><p><b>Production Support</b></p><ul><li><p>Perform production support role, including off-hours support responsibilities</p></li><li><p>Assist in incident management and problem management for applications in scope</p></li><li><p>Continuously evaluate what went well, what went wrong, and what can be done to improve and prevent issues in the future</p></li><li><p>Maintain technology currency through server patching, certificate renewal, and other maintenance activities with a keen eye on automating opportunities</p></li><li><p>Ensure availability and uptime of applications in scope according to defined service level objectives</p></li><li><p>Ensure compliance of all systems and applications in scope, including maintaining segregation of duties</p></li><li><p>Leverage AI and other key technologies to drive efficiencies and meet Commercial & Payments Technology (CPT), Technology & Operations (T&O) and respective business goals and KPIs</p></li></ul><p></p><p><b>Strategy</b></p><ul><li><p>Drive the overall SRE strategy within Innovation, Intelligent Operations, and partner groups, owning roadmap development</p></li><li><p>Lead the team through execution of the SRE roadmap for Innovation and partner groups</p></li><li><p>Drive participation in strategic steering groups</p></li><li><p>Lead the adoption of new technologies within SRE</p></li><li><p>Enable teams to meet objectives by implementing changes to processes, tools, and methods that result in increased agility and effective cost management</p></li><li><p>Develop governance of the unit in collaboration with executive leadership to provide structure and definition for effectively managing the Innovation SRE Organization</p></li><li><p>Drive industry best standards and practices for the most effective and efficient SRE and production support services</p></li></ul><p></p><p><b>People Leadership</b></p><ul><li><p>Provide expertise, direction, coaching, and development to build team capability and succession planning</p></li><li><p>Select and build a high-performing, diverse team that leverages individual capabilities and strengths</p></li><li><p>Promote a mindset for sustained success, growth, diversity, and an overall engineering mindset</p></li><li><p>Ensure that employees understand RBC’s vision and support and reinforce targeted behaviours that contribute to RBC goals</p></li><li><p>Provide focus and clarity in establishing individual goals, driving performance enablement, supporting career development, and rewarding strong performance</p></li><li><p>Attract, hire, and retain top talent</p></li><li><p>Manage key vendor relationships, contractors, and respective performance management to enable successful execution of SRE and production support services</p></li></ul><p></p><p><b>What do you need to succeed?

</b></p><p><b>Must-have</b></p><ul><li><p>Minimum 8–12 years of experience leading SRE, production operations, or infrastructure engineering teams at scale</p></li><li><p>Deep technical expertise in observability, monitoring, and incident management platforms</p></li><li><p>Demonstrated experience with cloud platforms, containerization, and automation technologies</p></li><li><p>Strong understanding of reliability engineering principles, SLOs, SLIs, and error budgets</p></li><li><p>Proven track record managing vendor relationships and complex third-party technology partnerships</p></li><li><p>Experience leading cross-functional teams and working across multiple business units</p></li><li><p>Strong communication and relationship management abilities</p></li><li><p>Demonstrated success implementing industry best practices and dri