Bilingual National Operations Support Agent- CM&R

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left"><b><u>Job Description</u></b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><span style="color:#4a4a4a"><b><span style="font-size:inherit">What is the opportunity?

</span></b></span></p><p><span style="color:#4a4a4a"><span style="font-size:inherit">In this role you will be responsible for the fulfillment and servicing of complex client transactions. You will apply your extensive knowledge of related RBC products and services. You will take ownership to resolve issues related to the Credit Management and Recoveries function. You will ensure a mindset of risk mitigation, to minimize the bank’s losses, by analyzing customers’ financial situation.

</span></span></p><br /><p><span style="color:#4a4a4a"><b><span style="font-size:inherit">What will you do?</span></b></span></p><ul><li><span style="color:#4a4a4a"><span style="font-size:inherit">Process payments and maintenance request on Service Platform as requested by Collectors, and/or Service Partners</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Apply professional communication skills to communicate with customers, obtain relevant information and ensure a balance between quality customer care and payment of their debt</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Fulfill client needs at first point of contact with incoming work received from services partners through various channels</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Complete and process all assigned accounts, adhering to the Credit Management and Recoveries process and guidelines</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Contribute to the overall success of the team by sharing new ideas and best practices</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Proactively recommend suggestions and solutions to improve efficiency</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Consistently provide superior responsive service to client fax / e-mail / telephone requests</span></span></li></ul><br /><p><span style="color:#4a4a4a"><b><span style="font-size:inherit">What do you need to succeed?

</span></b></span></p><p><span style="color:#4a4a4a"><b><span style="font-size:inherit">Must-have</span></b></span></p><ul><li>Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.</li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Strong knowledge of the Credit Management and Recoveries process to facilitate solutions</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Familiar with key referral sources</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Experience with CACS,TS2, MSWord, MSExcel, SRF, OLBB, OLMS,CART and Outlook</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Strong work ethic and organization skills, and ability to self-motivate to resolve issue at first point of contact and collaborate well in a team environment</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Ability to accept, adapt and implement change in a fast paced environment</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Ability to multitask efficiently, including navigating through various systems while on the phone with clients</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Flexible to work 8am to 4pm, Monday to Friday</span></span></li></ul><br /><p><span style="color:#4a4a4a"><b><span style="font-size:inherit">Nice-to-have</span></b></span></p><ul><li><span style="color:#4a4a4a"><span style="font-size:inherit">Credit Management & Recoveries experience</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Banking knowledge of personal and card products</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Call center experience</span></span></li></ul><br /><p><span style="color:#4a4a4a"><b><span style="font-size:inherit">What’s in it for you?

</span></b></span></p><p><span style="color:#4a4a4a"><span style="font-size:inherit">We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

</span></span></p><ul><li><span style="color:#4a4a4a"><span style="font-size:inherit">A comprehensive Total Rewards Program</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Leaders who support your development</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Ability to make a difference and lasting impact</span></span></li><li><span style="color:#4a4a4a"><span style="font-size:inherit">Opportunity to take on progressively greater accountabilities</span></span></li></ul><p></p><p></p><p style="text-align:left"><u><b>Job Skills</b></u></p><p></p><p></p><p style="text-align:left"><u><b>Additional Job Details</b></u></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left"><b>Address:</b></p></div></div></div></