ServiceNow System Administrator

<p align="left"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><strong> Req Id: </strong>432824</span></p><p align="left"> </p><p align="left"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

</span><br><br></p><p align="left"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

</span></p><p align="left"> </p><p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do.

Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell. </span></p><p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">As part of our team, you will be at the heart of our customer experiences.</span></p><div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>Summary</b></H2> </div><div><p><span style="font-family: arial, helvetica, sans-serif;">Bell is seeking a highly motivated and technically skilled ServiceNow System Administrator to join our Enterprise Service Management team.

The successful candidate will be responsible for the day-to-day administration, maintenance, support, and continuous improvement of the ServiceNow platform across multiple enterprise environments.</span><br /><br /><span style="font-family: arial, helvetica, sans-serif;">Working closely with platform owners, architects, developers, process owners, and business stakeholders, you will help ensure platform stability, security, performance, and adoption while supporting Bell's digital transformation initiatives.

</span></p></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>Key Responsibilities</b></H2> </div><div><p><span style="font-family: arial, helvetica, sans-serif;">Platform Administration</span><br /><span style="font-family: arial, helvetica, sans-serif;">• Administer and maintain ServiceNow instances across Production and non-Production environments.

</span><br /><span style="font-family: arial, helvetica, sans-serif;">• Manage platform configurations, properties, plugins, upgrades, and patching activities.</span><br /><span style="font-family: arial, helvetica, sans-serif;">• Monitor platform health, performance, availability, and capacity.</span><br /><span style="font-family: arial, helvetica, sans-serif;">• Perform instance cloning activities and environment management.

</span><br /><span style="font-family: arial, helvetica, sans-serif;">Security & Access Management</span><br /><span style="font-family: arial, helvetica, sans-serif;">• Administer users, groups, roles, and access controls.</span><br /><span style="font-family: arial, helvetica, sans-serif;">• Support compliance with Bell security standards and governance requirements.</span><br /><span style="font-family: arial, helvetica, sans-serif;">• Manage ServiceNow authentication, SSO, and user access reviews.

</span><br /><span style="font-family: arial, helvetica, sans-serif;">Operational Support</span><br /><span style="font-family: arial, helvetica, sans-serif;">• Investigate and resolve platform incidents and operational issues.</span><br /><span style="font-family: arial, helvetica, sans-serif;">• Support platform upgrades and release management activities.</span><br /><span style="font-family: arial, helvetica, sans-serif;">• Execute maintenance activities and health improvement initiatives.

</span><br /><span style="font-family: arial, helvetica, sans-serif;">• Coordinate with vendors and internal support teams as required.</span><br /><span style="font-family: arial, helvetica, sans-serif;">Platform Governance</span><br /><span style="font-family: arial, helvetica, sans-serif;">• Ensure adherence to ServiceNow best practices and Bell governance standards.</span><br /><span style="font-family: arial, helvetica, sans-serif;">• Participate in architecture reviews, change approvals, and platform control processes.

</span><br /><span style="font-family: arial, helvetica, sans-serif;">• Support CMDB, CSDM, and platform data quality initiatives.</span><br /><span style="font-family: arial, helvetica, sans-serif;">Automation & Continuous Improvement</span><br /><span style="font-family: arial, helvetica, sans-serif;">• Identify opportunities to improve operational efficiency through automation.

</span><br /><span style="font-family: arial, helvetica, sans-serif;">• Support implementation of new ServiceNow capabilities including ITSM, ITOM, SPM, SecOps, CSM, AI, and Employee Experience solutions.</span><br /><span style="font-family: arial, helvetica, sans-serif;">• Contribute to platform monitoring, reporting, and operational dashboards.</span></p></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>Critical Qualif