Senior Manager, AI Data Centre Operations, BC

<p align="left"><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif"><strong><span id="cke_bm_2406S" style="display:none"> </span>Req Id: </strong>431808</span></span></p><p align="left"> </p><p><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most.

At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.</span></span></p><p> </p><p><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth.

Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.</span></span></p><p> </p><p> </p><p style="margin-bottom:13.0px"><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers.

You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks. </span></span></p><p style="margin-bottom:13.0px"> </p><p style="margin-bottom:13.0px"><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

</span></span></p><p style="margin-bottom:13.0px"> </p><div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>Summary</b></H2> </div><div><p>We are seeking a Senior Data Centre Manager to lead the day-to-day operations of a mission-critical Data Centre, ensuring high availability, reliability, safety, and compliance.

This hands-on leadership role is responsible for managing on-site operations and staff, overseeing incident, change, and capacity management, and partnering closely with Facilities, Network, Security, and external vendors to maintain operational excellence in a 24/7 environment. The role is customer-facing and requires strong interpersonal skills, sound operational judgment, and the ability to influence cross-functional stakeholders while meeting service level, audit, and regulatory requirements.

</p></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>Key Responsibilities</b></H2> </div><div><ul><li>Lead and manage the local Data Centre operations team, including staffing, training, on-call coverage, succession planning, and performance management to ensure sustained operational excellence.

</li><li>Partner with Facilities to ensure availability and reliability targets are met for all critical systems, including power, cooling, fire protection, and security.</li><li>Lead site-level incident response, recovery, and post-incident reviews, serving as the operational escalation point during major events.</li><li>Support preventive and corrective maintenance activities by reviewing and approving MOP, SOP, and EOP activities through established change-control processes.

</li><li>Monitor capacity across power, cooling, and space; plan expansions; and coordinate customer moves, adds, changes, and commissioning of new loads.</li><li>Drive continuous improvement in safety, operations, and energy efficiency, including PUE, by leveraging DCIM, operational KPls, and best practices.</li><li>Support customer onboarding by contributing to design coordination and technical alignment, supporting quoting and scope definition, coordinating power, cooling, and connectivity readiness, and guiding clients through implementation milestones.

</li><li>Serve as a customer-facing leader for site tours, readiness reviews, incident communications, and service improvement initiatives.</li><li>Maintain compliance with corporate policies, security requirements, and regulatory standards, leading audits, remediation activities, and business continuity planning.</li><li>Support site-level financial discipline through cost optimization, maintenance prioritization, and efficiency initiatives.

</li></ul></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>Critical Qualifications</b></H2> </div><div><ul><li>Bachelor's degree in Information Technology, Business, Facilities Management, or a related field, or an equivalent combination of education and progressive experience in Data Centre operations.

</li><li>Minimum of 5—10 years of experience in Data Centre or mission-critical facilities environments, with demonstrated accountability for live site operations, availability, and reliability.</li><li>Proven experience leading and developing 24x7 operational teams, including staffing, performance management, on-call coverage, coaching, and succession planning.</li><li>Strong technical understanding of Data Centre infrastructure and operations, including electrical distribution, UPS and generator systems, cooling plants, fire detection and suppression, physical security, and structured cabling.

</li><li>Hands-on experience with operational governance, including MOP, SOP, and EOP development, change management, risk assessment, and incident response in high-availability environments.</li><li>Experience with capacity management across power, cooling, and space, includi