Application Specialist

<p><span style="font-size:10.0pt"><span style="font-family:Arial, Helvetica, sans-serif"><strong><span id="cke_bm_2406S" style="display:none"> </span>Req Id: </strong><span style="font-family:Arial, Helvetica, sans-serif">432401</span></span></span></p><p> </p><p><span style="font-family:Arial, Helvetica, sans-serif;font-size:10.0pt">Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most.

At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day. </span></p><p> </p><p><span style="font-family:Arial, Helvetica, sans-serif;font-size:10.0pt">We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth.

Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.</span></p><p> </p><p> </p><div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>Summary</b></H2> </div><div><p style="margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Bell Canada is the Canadian leader in contact centre solutions.

We are a dynamic team that provides support, monitoring and management of contact centre solutions for our business customers.</p><p style="margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Our Network team strives to deliver best in class customer solution’s stability and quality of service. We are passionate about end-to-end and proactive support through our diverse family of experts.

We succeed by evolving constantly and adopting new practices in order to achieve our objectives and maintain our balance between work and pleasure. If you join us, you will work with compassionate and supportive team members in a climate of collaboration and openness to change.</p><p style="margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">We are offering this exciting Specialist Application opportunity to a highly motivated, creative, and disciplined person that possesses an exceptional positive attitude.

This role will require you to work closely with team members such as contact center solution architects and specialist, network architects, product owners, scrum masters, and developers. The Specialist Application will be primarily responsible for providing our business customers with application and infrastructure support, maintenance and 24/7 on-call service monitoring. </p></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>Key Responsibilities</b></H2> </div><div><p> </p><ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Motivated to find and implement innovative solutions that improves service for our customers</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Troubleshoot and resolve technical problems for our customer solutions</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Proactively prevent downtime of the Contact Center applications and infrastructure using your technical and analytical skills</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Solidify customer loyalty, relationships and satisfaction</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Work in synergy with various partners and stakeholders</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Take the lead and maintain the solution stability and service availability across Bell</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Work with Cloud and on-premises contact centre solutions</li></ul></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>Critical Qualifications</b></H2> </div><div><ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Minimum of 3 years of experience in a relevant Contact Center technical or product management role</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Minimum 3 years hands-on experience with Contact Center platforms such as Genesys Cloud, Genesys Engaged, Genesys PureConnect, Genesys WFM, Genesys Cloud.

</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Hands-On experience in Nice CX, Verint, Avaya, Cisco, and AudioCodes is an asset</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Proficient in programming and scripting languages (e.

g., Java, JavaScript, SQL)</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos,