Senior Manager, Journey Enablement, Acquire and One Client

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left"><span>Application Deadline:</span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div>11/06/2026<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><span>Address:</span></p>33 Dundas Street West<p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><p style="text-align:left">Job Family Group:</p></div></div></div></div></div></div></div>Strategy & Change<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><span style="color:#000000">We are seeking a well-rounded Senior Manager to join the Acquire and One Client, Journey Enablement team within Business Banking to drive performance and strategic outcomes in partnership with our Product, Digital, Marketing, Channels, Distribution and Risk teams.

This role will lead initiatives focused on accelerating new-to-bank acquisitions and deepening existing client relationships. The successful candidate will drive the design and execution of strategic initiatives that fuel sustainable client growth, strengthen acquisition pipeline performance, and identify next-best actions to increase product adoption, cross-sell, engagement, and retention.

In addition, they will identify opportunities to leverage AI to enhance or reimagine the client's experience, automate processes, and optimize the touchpoints across the journey. Reporting to the Director, Journey Enablement, Acquire & One Client, this role is responsible for supporting business strategy, identifying growth opportunities, and translating them into actionable plans through implementation, adoption, and benefits realization.

This is a business-led transformation role, focused on setting the strategy, establishing business cases, and designing and implementing business processes and service improvements to achieve target business outcomes. </span></p><p style="color:!important"><span style="color:#000000"><span></span> </span></p><p style="color:!important"><span style="color:#000000"><b>The successful candidate will:</b> </span></p><ul><li><span style="color:#000000">Inform the future state vision and manage the delivery of a clear target-state journey that fuels the prospects pipeline, from awareness, inquire & educate, to driving action, across the acquisition funnel.

</span></li></ul><ul><li><span style="color:#000000">Laser focused on the customer journey and defining the key touchpoints, offers and engagement loops to effectively facilitate the optimal path to acquisition, in addition, promote relationship primacy, deepening and Treasury & Payments Services penetration. </span></li></ul><ul><li><span style="color:#000000">Work in close partnership with, Product, Marketing, Analytics, Distribution and Digital to co-design the client and employee experience, while providing clear business problems, prioritized requirements, success measures and decision ownership before solutions enter sizing and build.

</span></li></ul><ul><li><span style="color:#000000">Collaborate directly with Marketing to develop the strategy, direction and plan to drive acquisition through the BMO.com channel. </span></li></ul><ul><li><span style="color:#000000">Drives improvements across channels – both digital and in person- leveraging the concept of agile and MVP/POC approach to product & journey transformation.

</span></li></ul><ul><li><span style="color:#000000">Execute priority initiatives to achieve the future state vision for the journey, balancing client and employee value, business outcomes, risk and control requirements, delivery readiness, dependencies and platform capacity. </span></li></ul><ul><li><span style="color:#000000">Drive increased acquisition across channels, improving the rate of conversion from prospect to acquired.

</span></li></ul><ul><li><span style="color:#000000">Track journey outcomes such as new client growth across channels, acquisition costs by channel, completion and abandon rates, conversion rate, attrition, funnel health, PPC, and cross-bank penetration (e.g. personal and wealth segments). </span></li></ul><ul><li><span style="color:#000000">Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.

</span></li></ul><ul><li><span style="color:#000000">Designs and produces regular and ad-hoc reports, and dashboards. </span></li></ul><ul><li><span style="color:#000000">Ensures alignment between values and behaviour that fosters diversity and inclusion. </span></li></ul><ul><li><span style="color:#000000">Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.

</span></li></ul><ul><li><span style="color:#000000">Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives. </span></li></ul><ul><li><span style="color:#000000">Stays abreast of industry and business trends through benchmarking and/or participation in professional associations. </span></li></ul><ul><li><span style="color:#000000">Assists in the development of strategic plans.

</span></li></ul><ul><li><span style="color:#000000">Acts as the prime contact for internal/external stakeholder relationships, which may include regulators. </span></li></ul><ul><li><span style="color:#000000">Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

</span></li></ul><ul><li><span style="color:#000000">Leads the development of the communication strategy focusing on positively influencing or changing behaviour. </span></li></ul><ul><li><span style="color:#000000">Ensures consistency of implementations an