Manager, Technical Training, Support & Apprentice Program

Job Title

Manager, Technical Training, Support & Apprentice Program

Job ID

Company

Coast Mountain Bus Company Ltd

Location

Greater Vancouver

Full/Part Time

Full-Time

Regular/Temporary

Regular

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Marketing Statement

As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.

At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.

We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.

Responsibilities

PRIMARY PURPOSE

Leads and manages CMBC's Maintenance Training and Technical Support functions to ensure the safe, effective, and compliant development of maintenance employees and apprentices. Responsible for the planning, administration, delivery, and continuous improvement of technical training programs, apprenticeship programs, maintenance work practices, technical procedures, accident inspection programs, and vehicle maintenance support services in alignment with the strategic direction established by the Senior Manager.

Provides leadership in developing workforce capabilities to support current and future fleet technologies, including zero-emission vehicles, advanced vehicle systems, and digital maintenance platforms. Ensures training programs, technical support services, and maintenance standards align with legislative requirements, industry best practices, operational needs, and established departmental and organizational objectives.

KEY ACCOUNTABILITIES

Planning & Operational Leadership

Provides operational leadership for Maintenance Training and Technical Support activities, implementing departmental priorities and initiatives in alignment with the strategic direction established by the Senior Manager, and CMBC business priorities.

Develops and recommends departmental goals, performance measures, budgets, workforce plans, and operational plans to address evolving maintenance technologies, operational requirements, regulatory changes, workforce demographics, and succession planning needs.

Provides expert advice and recommendations to senior manager and Maintenance Leadership regarding workforce development, technical training, maintenance standards, work practices, and emerging industry trends.

Training Program Management

Manages the development, implementation, evaluation, and continuous improvement of technical training programs, apprenticeship programs, certification programs, refresher training, remedial training, and change-management training initiatives within established departmental strategies and priorities.

Implements and maintains competency-based training frameworks and blended learning methodologies that incorporate classroom, shopfloor, virtual, and e-learning delivery methods.

Manages the planning, prioritization, scheduling, and delivery of all maintenance training activities to ensure effective utilization of instructors, training facilities, operational equipment, and employee availability while minimizing operational impacts. Develops annual training schedules and provides input and recommendations to the Senior Manager on longer-term training requirements and priorities supporting regulatory compliance, certification requirements, apprenticeship progression, new fleet introductions, workforce development plans, and business objectives.

Manages the development and maintenance of curriculum, training standards, instructional materials, technical manuals, technical instruction letters (TILs), assessments, and learning resources.

Ensures training programs comply with applicable legislation, regulatory requirements, corporate policies, industry standards, and collective agreement obligations.

Manages learning technologies and training systems, including Learning Management Systems (LMS), training records, reporting processes, and performance evaluation methodologies.

Analyzes and forecasts maintenance training requirements and provides recommendations to support longer-term workforce and training planning, considering fleet technology implementation plans, apprenticeship progression, certification requirements, retirement projections, succession planning needs, and operational priorities.

Apprenticeship Program Leadership

Manages the day-to-day administration and delivery of the CMBC Apprenticeship Program within the framework and strategic direction established by the Senior Manager, ensuring appropriate recruitment, intake planning, progression monitoring, mentorship, technical skills development, and succession planning.Ensures program activities comply with Skilled Trades BC requirements, trade certification standards, and licensing requirements.

Develops and maintains operational relationships with educational institutions, industry partners, regulatory agencies, and apprenticeship stakeholders.

Technical Support and Work Practices

Leads the development, review, implementation, and continuous improvement of maintenance work practices, repair procedures, inspection standards, standard times, technical bulletins, and maintenance quality programs.

Provides technical leadership and troubleshooting expertise for complex maintenance, repair, diagnostic, and reliability issues involving bus fleets, facilities, equipment, and emerging vehicle technologies.

Evaluates proposed maintenance procedures and technologies to identify operational efficiencies, quality improvements, risk mitigation opportunities, and cost savings.

Supports fleet acquisitions and implementation projects by ensuring training, tooling, maintenance documentation, and technical support requirements are identified and implemented.

Motor Vehicle Accident (MVA) Inspection Program

Manages the day-to-day administration of the MVA mechanical inspection and accident investigation process.

Reviews collision reports, inspection findings, and technical data to determine inspection requirements and corrective actions.

Ensures all accident-related inspections, records, reports, and supporting documentation comply with legal, regulatory, and corporate requirements.

May serve as a technical subject matter expert in legal proceedings, investigations, regulatory reviews, or arbitration matters.

Stakeholder and Vendor Management

Develops and maintains effective operational relationships with unions, regulatory agencies, educational institutions, OEMs, vehicle manufacturers, vendors, and internal stakeholders.

Leads vendor training partnerships to ensure effective transfer of technical knowledge and support for new vehicle technologies, systems, and maintenance practices.

Represents Maintenance Training and Technical Support on assigned internal committees, working groups, and initiatives, and participates in external forums as delegated by the Senior Manager.

Performance and Continuous Improvement

Develops, implements, and monitors departmental performance metrics, key performance indicators (KPIs), and reporting structures to measure effectiveness, training outcomes, compliance, operational readiness, and business results.

Monitors and evaluates program and functional performance and implements continuous improvement initiatives to enhance efficiency, quality, customer service, and employee development.

Uses data analysis and reporting to identify trends, gaps, training needs, and opportunities for improvement and provides findi