Emergency Telecommunications Operator

Make a difference when it matters most. As an Emergency Telecommunications Operator, you serve on the front lines of public safety, providing calm, professional support during emergencies and non-emergency events. By rapidly assessing situations, collecting essential information, dispatching emergency services, and monitoring police communications, you play a vital role in keeping the community safe.

Key Responsibilities

First response to incoming 911 Emergency, Complaint, Administrative and Enforcement Services telephone lines

Gathers and distributes information, and monitors radio and telephone communication

Provide clients with advice and direction to appropriate resources and respond to after-hours Help Phone

Receive, dispatch and prepare files, as well as process complaints and inquiries

Perform data entry into RCMP and Enforcement Services data systems

Add, modify, remove, distribute and respond to CPIC requests

Maintain files/records and monitor building security via camera system

Monitor and update officer status

Qualifications and Skills

Post-secondary education or certificate in Emergency Communications and Response and four (4) years related experience preferably working in a policing environment

Proficiency in RCMP software and equipment (PROS, CPIC, ROADS, JOIN, CIIDS, ROSS)

PROS End Users certification is an asset

Working knowledge of RCMP and Strathcona County policies and procedures, criminal code, federal and provincial statues, municipal bylaws, the Canadian legal system and court documents

Strong interpersonal and communication skills (verbal and written)

Ability to maintain a professional image, respect confidentiality, while exercising judgement and objectivity

Excellent time management and decision-making skills, with the ability to multi-task and remain focused under stressful conditions

Ability to work independently, as well as part of a team

Conditions of Employment

Ability to obtain an RCMP Enhanced Reliability Security Clearance

Who We Are

Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, collaboration, and accountability.

Why Join Strathcona County: (depending on position)

Competitive salary and comprehensive benefits package, which includes: Extended health and dental coverage

Health and wellness spending account

Life and disability insurance

Retirement and pension programs

Earned day off program

Employee and family assistance program

Commitment to employee development, through internal and external training and development opportunities

Well-being programs and a safety culture focused on physical and psychological health in the workplace

Equivalencies of education and experience may be considered.

This competition may be used to fill future vacancies for similar positions within the next 6 months.

Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.