Financial Services Representative

The Opportunity

The Revenue Operations Branch of the Ministry of Finance is responsible for the administration of several provincial tax statutes and programs. This is done through a variety of activities including responding to client inquires, maintaining client accounts, revenue processing, issuing refunds, education and enforcement. The Operations Branch is committed to the Government of Saskatchewan ’ s core values of Respect and Integrity, Serving Citizens, Excellence and One Team.

We are currently seeking 2 highly motivated, detail-oriented and conscientious individuals for the challenging position of Financial Services Representative.

As the successful candidate, you will be client service focused and have experience working in a dynamic team environment to respond to inquiries and service requests through a variety of channels and methods. You will provide service to provincial and extra-provincial businesses and individuals operating in Saskatchewan related to the Provincial consumption tax programs in the areas of:

tier one tax inquiry services through a Canada-wide toll-free call center;

program registration, licensing and maintaining the provincial tax roll for account closures, demographic account changes and returned mail;

financial account maintenance including calculations of tax, account adjustments, penalty and interest waivers, and refunds;

revenue deposit and reconciliation to other Government of Saskatchewan accounting and payment systems; and,

client support for the online client self-service portal, Saskatchewan e-Tax Services (SETS).

assist in other areas as required when the need arise.

To qualify for this position, you should have knowledge of client service best practices, provincial tax acts and regulations, and office procedures and various types of office equipment.

accurately reference, interpret and appropriately apply acts, regulations, policies and guidelines to daily operations;

verbally and in writing, clearly, accurately and courteously explain complex issues, policies, procedures, legislation and other information to clients and co-workers;

accurately perform mathematical calculations in accordance with applicable policies, procedures and legislation;

input, edit, update, retrieve, maintain, format and transmit data, create and generate queries, reports and documents;

utilizing word processing, databases, spreadsheets, communications and other software packages with speed and accuracy;

independently organize and prioritize multiple tasks taking into consideration changing priorities and deadlines;

interact diplomatically to identify and assess problems, explore options and implement appropriate solutions when encountering difficult, angry or confrontational clients, co-workers and/or vendors; and

work independently as well as participate as one of a team of information clerks to meet the goals and expectations of the work unit.

Job Capabilities

As a public servant, we are seeking someone who

Is accountable, takes ownership of their work by contributing to organizational outcomes and demonstrates the corporate values in our Commitment to Excellence.

Is innovative and seeks out ways for improvement by thinking creatively, identifying new ideas and taking responsible risks.

Works collaboratively with others to understand, engage and have meaningful dialogue to achieve work outcomes.

Is inclusive, identifies and is aware of personal bias, and readily seeks out and appreciates diverse perspectives.

Is adaptable, continuously learns from experience and applies those learnings to new situations.

Focuses on achieving public service excellence.

Technical Knowledge and Skills

You will have knowledge of

client service best practices;

provincial tax acts and regulations;

office procedures and various types of office equipment.

Job Skills

Communication (Level B)

Critical Thinking (Level A)

Digital Skills (Level A)

Interacting with Others (Level A)

Navigating Ambiguity (Level A)

Managing Self (Level A)

Health, Safety and Wellness (Level A)

Data Literacy (Level A)

Influence (Level A)

Political and Organizational Awareness (Level A)

Managing Organizational Resources (Level B)

Learn more about the Government of Saskatchewan’s Capabilities and Skills Framework here.

What We Offer

Dynamic and challenging work

Competitive salary

Comprehensive benefits package including pension

Vacation, scheduled days off, and other types of leave

Inclusive work environments

Career growth, development, and advancement opportunities

Flexible work arrangements

Our Commitment to Excellence

The Government of Saskatchewan upholds deep-rooted values of Respect and Integrity, Serving Citizens, Excellence and Innovation, and Acting as One Team.

The Government of Saskatchewan provides the services, programs and supports the people of Saskatchewan need. We deliver on the Saskatchewan Plan for Growth to build a strong economy, strong communities and strong families, ultimately building a stronger Saskatchewan. Dedicated to service excellence, we demonstrate innovation, collaboration and transparency, practice effective and accountable use of resources and promote engagement and leadership at all levels.