Finance Clerk I

Position Profile

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.

At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital.

Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

The Accounts Receivable department is seeking a Finance Clerk I. The incumbent will be joining an existing team, performing Billing/Accounts Receivable [B/AR] processes including Cash Office operations.

If you are detail oriented, have good organization skills and experience in managing receivables, we invite you to read the requirements below and apply to this exciting career opportunity at Humber River Health.

Employment Type: Temporary Full-time Duration: March 2028 Reporting Relationship: Manager, Accounts Receivable

Scheduled Requirements: Must be flexible to work Days, Evenings and weekend 8-hour shifts

Monday - Friday: 8AM – 4PM

Monday - Friday: 12PM – 8PM

Saturday & Sunday: 10AM – 6PM

Employee Group: LiUNA

Hourly rate: $29.354-31.721

Location: Wilson Site (Subject to change)

Position Responsibilities

Create, review, submit and reconcile claims for all types of Hospital related revenue within a timely manner (meeting billable criteria / timeline). OHIP, WSIB, Out-of-Province, Community, Third Party agencies (i.e., Blue Cross), Private Insurance, Preferred Accommodations and other Health Care Institutions.

Create, review and process all Client Billings in an accurately and timely manner (i.e., Retail vendors, Partner hospitals, Union Billings, Research billings, Physician, Miscellaneous clients).

Liaise with insurance companies to coordinate payment and settlement of patient accounts.

Generate and review Aged Accounts Receivable report and perform collection activity on overdue accounts. Includes all Patient and Client Accounts.

Liaise with Health Records Department, Clinical Teams, or other hospital departments as required to address patient account issues and facilitate billing and collections.

Liaise with WSIB / UHIP / Blue Cross, or any other provider to rectify unpaid / rejected accounts.

Identify claims for adjustment and / or write-offs.

Accurately develop and document Financial Agreements when deemed necessary (i.e., Uninsured Patient Accounts).

Performs collection and payment functions during various department rounding in a prompt, efficient and timely manner (Inpatient Units, Outpatient Clinics, Emergency Department, Medical Imaging)

Collect pertinent patient, payment and insurance information to assist with billing, collections and payment from Unit rounding

Print bills, statements, and cheques for accuracy prior to sending to patients / clients

Sort and collate outgoing and incoming mail (i.e., statements, collection notices, cheques)

Update patient demographics and insurance information to ensure accurate billings

Obtain credit / debit card payments over telephone upon patient request

Coverage of other Finance clerk tasks as per operational requirements

Cross train team members

Work with other team members to coordinate responsibilities, and prioritize tasks, ensuring all important deadlines are met.

Provides excellent customer service to all internal and external stakeholders using appropriate communication methods to respond in a timely, helpful, and courteous manner.

Responds to all types of billing and payment inquiries in a calm, patient, and courteous manner. Inquiries are in-person and over the phone for patients, families and insurance companies.

Retrieve and follow-up on all voicemails in a timely manner.

Prepares bank deposits, process remote cheque deposit and post to the accounting system daily

Assist in month-end closing procedures.

Clear bank reconciliation outstanding items and intercompany reconciliations

All other duties as assigned

Qualifications

Degree in Business Administration / Accounting

Minimum of 2 years work experience in Accounting and managing various type of customers and billing issues (preferably in a hospital /medical environment)

Intermediate level of skills in MS Office (Excel, Word), email, internet and experience navigating software applications required (screen access, information search, data entry). Knowledge of databases preferred.

Mathematical aptitude required

Excellent organizational, interpersonal and communication skills, both verbal and written (English language)

Demonstrated attention to detail, problem solving skills and the ability to make sound decisions when dealing with various customers

Assertiveness, diplomacy and good judgement

Ability to work effectively in a team environment

Ability to work independently

Ability to prioritize workload to meet deadlines

Excellent attendance and discipline free record required

An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Why choose Humber River Health?

At Humber River