Senior Specialist - Aircraft Component Repair and Warranty

Overview of Role

The successful Specialist Component Repair and Warranty will liaise with internal and external teams to process warranty and insurance claims, and vendor performance credits.

Key deliverables include

Identify, validate, prepare, submit, and track warranty claims with OEM's, component manufacturers, and repair vendors to maximize warranty and cost recovery opportunities

Perform warranty eligibility assessments on removed aircraft components by reviewing time since installation/repair, flight hours/cycles, failure history, contractual warranty terms, modification status, and previous repair documentation

Maintain visibility of warranty claim status from identification through settlement, including open claims, rejected claims, credits, replacement material, and other recoveries

investigate rejected, denied, or partially approved warranty claims and work with OEM's and vendors to challenge decisions where supporting technical or contractual evidence exists

Ensure required technical and commercial documentation is captured and retained to substantiate warranty claims, including removal information, defect descriptions, shop findings, photographs, traceability records, and applicable repair documentation

Play a key role in managing insurance claims and cost recovery related to aircraft damage

Ensure orders are created for repairs/overhauls and exchanges are accomplished in accordance with contractual or expected pricing to ensure budget integrity

Review and approve vendor quotes and invoicing up to an individual approval limit of $50,000 per quote

Oversee vendor repair quotes and perform thorough due diligence to ensure all applicable warranties are honored. Scrutinize estimates to identify and negotiate down any overcharges, and proactively source more economically favorable repair alternatives without compromising quality and airworthiness standards

Monitor status of components in the repair cycle and proactively query to ensure parts are returned within the contracted turnaround times and available to support operational requirements

Manage day to day compliance with aircraft part pooling agreements

Request, process, and track core returns

Monitor the clock on all removed components, ensure unserviceable parts are routed from line stations to vendor before contractual return time is exceeded

Build relationships with OEM's and vendor representatives, and work directly with them as required regarding component repair and overhaul

Support Technical Operations' continuous improvement initiatives

Develop a working knowledge of eMRO and the component repair process

*Team members will be assigned duties based on the above responsibilities but during peak times and as required, may be assigned additional responsibilities relating to aircraft warranty, insurance, and claims processing

Experience and qualifications

Demonstrates knowledge and experience of industry practices and understands the responsibilities associated with the position.

Experience working within an airline environment particularly aircraft technical operations environment is considered an asset – Aircraft and component repair, aircraft/component warranty, Aviation Insurance, Material etc.

Working knowledge of

Aircraft component MRO process and contracts

Aircraft component IPC, CMM, AMM etc.

Boeing Standard Warranty and PSAA programs/processes is considered an asset

De Havilland of Canada Standard Warranty program/process is considered an asset

Strong written and verbal communications skills.

Ability to work in a fast paced and often high-pressure environment while maintaining composure and diplomacy.

A meticulous and detail focused team player who possesses the ability to make decisions and work independently as the operation warrants.

Strong computer skills - MS officeWorking knowledge of the TRAX/eMRO CMTS.

Understanding of contracting terms and conditions with the ability to use these to recover costs through available contract performance remedies.

Technical knowledge of aircraft systems and component repair is considered an asset.

Aircraft maintenance background (AME) considered an asset.

Understanding of aircraft maintenance program fundamentals as related to aircraft and component repair considered an asset.

This position requires work in both an office environment and within a bonded stores/warehouse where safety footwear is required (Company Furnished).

Lifting and moving of aircraft components and tooling is required. (Up to 20%).

Position is full-time in office M-F. Based on operational needs a shift schedule providing 7 day per week coverage may be implemented