Intermediate Analyst, Operational Analytics

Overview of role

The Intermediate Analyst, Operational Analytics supports the delivery of reporting, analysis, and insights that enable improved operational performance across the airline.

Working under the leadership of the Senior Manager, this role focuses on building foundational analytics, maintaining reporting, and contributing to performance investigations. This role plays an important executional function, ensuring data accuracy, producing reliable insights, and supporting initiatives aimed at improving on time performance, aircraft utilization, turnaround execution, and overall operational reliability.

Key deliverables and responsibilities include

Reporting & data

Build and maintain recurring reports, dashboards, and data extracts to support operational performance tracking.

Ensure data accuracy, completeness, and timeliness, and support enhancements to reporting tools and processes.

Performance analysis & insights

Conduct structured analysis on operational metrics such as delays, turnaround times, and utilization.

Identify trends and variances and escalate key observations to Senior Manager.

Support root cause analysis efforts by gathering data, performing initial analysis, and contributing to problem-solving discussions. Assist in identifying potential drivers of operational performance issues.

Strategic initiatives

Assist in ad-hoc strategic analysis, data modeling, and scenario evaluation to support operational and strategic initiatives.

Execute clearly defined analytical tasks with guidance from more senior team members.

Stakeholder support

Respond to requests from operational stakeholders for data and intermediate to advanced insights.

Communicate findings clearly, with guidance as needed, ensuring outputs are accurate and easy to understand.

Continuous improvement

Continuously seek opportunities to improve analytical methodologies, reporting tools, and data processes.

Stay current with best practices in data analysis and visualization, and contribute to building a strong, insight-driven culture within the operations analytics team.

Experience and qualifications

6+ years of experience in program or project management, preferably in analytics, guest experience, operations, or a service-oriented industry.

Intermediate skills in Excel, Power BI and SQL. Experience with Power Automate or Tableau is an asset.

Proven track record of working in cross-functional initiatives that span multiple departments and collaborating effectively across teams.

Experienced in fast-paced, matrixed environments with competing priorities and diverse stakeholders.

Strong change management and transformation skills, with experience guiding teams through adoption and process improvement.

Familiarity with guest experience strategies, service design, or airline operations is a strong asset.

Knowledge and proficiency in journey mapping and guest experience mapping tools

Strategic and operational thinker, able to balance long-term planning with short-term execution.

Familiarity with aviation regulatory environments is an asset.

Exceptional analytical, organizational, and decision-making abilities.

High integrity and commitment to delivering quality, pragmatic results.