Administrative Assistant II

Administrative Assistant II. Reporting to the Marketing & Customer Service Supervisor, this position provides front-line customer service, reception, and administrative support for St. Albert Transit Services.

In this role, you will be the first point of contact for residents and customers, providing information on transit routes, schedules, fares, bus stop locations, Handibus services, lost and found, and other City services. You will also support Transit operations through administrative duties including data entry, cash handling and reconciliation, accounts payable and receivable processing, fare product sales, records management, invoice processing, and general clerical support.

This position requires the ability to balance multiple competing priorities while delivering professional customer service and accurate administrative support in a fast-paced environment.

Responsibilities

Provide front-line customer service by phone, email, and in person, responding to transit-related inquiries and directing customers to appropriate resources.

Receive, document, and route customer complaints, commendations, and service requests for follow-up.

Process fare product sales, transit fares, Handibus fares, cash receipts, deposits, and daily reconciliations.

Provide administrative support including data entry, records management, correspondence preparation, meeting coordination, mail distribution, and filing.

Process invoices, create purchase orders, track expenditures, and support accounts payable and accounts receivable activities.

Maintain office supply inventories, coordinate orders, and support departmental administrative projects and events.

Manage lost and found services and assist with the administration of transit programs, fare payment systems, and security card records.

Qualifications

High school diploma combined with 3 years related experience. Working towards or completion of a post-secondary administrative certificate program (such as an Office Administration Certificate) from a recognized post-secondary institution.

Preference may be given to candidates with prior municipal government experience.

Proficiency with the Microsoft Office Suite.

Experience handling cash, completing reconciliations, and processing financial transactions.

Strong customer service and interpersonal skills, including the ability to professionally manage and de-escalate customer concerns.

Excellent verbal and written communication skills.

Ability to manage multiple competing priorities while maintaining accuracy and attention to detail.

Knowledge of FOIP legislation is an asset.

Experience using point-of-sale systems, or transit-related applications would be considered an asset.

Hours of Work

This permanent part-time position works 40 hours bi-weekly (0.56 FTE) on an alternating schedule: Week 1 - Monday, Wednesday, and Friday; Week 2 - Tuesday and Thursday.

Flexibility is required, as occasional additional hours and/or days may be necessary to support operational requirements.

Compensation

The wage ranges from $28.73 – $34.39 per hour, including a comprehensive benefits package with a flexible spending account, pension plan, and accrued paid vacation.

Learn more about our benefits here: Employee Benefit Guide

Why You Should Work With Us

You will receive a Flexible Spending Account limit at the beginning of each calendar year (permanent part time $200).

Employees can purchase an annual Recreation Access Pass for $87 + tax, granting unlimited access to Servus Credit Union Place (excluding PLAYcare and registered programs), Fountain Park Recreation Centre, and Grosvenor Outdoor Pool.

Free parking near most City worksites (ask for location specific details).

Conditions of Employment

The successful applicant will be required to obtain a satisfactory police information check.

Please note that the presence of charges or convictions does not automatically preclude an individual from being considered for employment. All findings will be reviewed and assessed in relation to the responsibilities and requirements of the position.

A valid Alberta Class 5 Driver's License is required, as this position involves occasionally driving City vehicles.

Application Information

Please upload a cover letter and a resume when applying for this opportunity. These will need to be uploaded as two separate documents.

This competition may be used to fill future vacancies, at the same or lower classification level.

Please note that the City conducts most interviews via video conference and will provide a link and instructions to applicants selected for an interview.

Closing Statement

We thank all applicants for their interest and effort in applying. Only candidates selected for interviews will be contacted. The City of St. Albert will no longer accept applications in person, via fax, email or by post. Applications will only be accepted to 10:00 p.m. (Mountain Time Zone) on the closing date.

The City of St. Albert is committed to creating and fostering a diverse workforce where all are welcome and we find a common purpose and strength in our differences. All qualified candidates are encouraged to apply, including those from members of groups that are historically or continue to be underrepresented.

We respectfully acknowledge that we are on Treaty 6 territory, traditional lands of First Nations and Métis peoples. As treaty People, Indigenous and non-Indigenous, we share the responsibility for stewardship of this beautiful land.

Please answer all of the following questions before applying

• Question numbers in red and with an asterisk indicate mandatory questions (answer is required).

*1. Are you legally eligible to work in Canada? Yes

No

*2. Do you have a minimum of 3 years of relevant customer service and office administration experience? Yes

No

*3. Which of the following best describes your post-secondary education in office administration or a related field? I have completed an administrative certificate, such as an Office Administration Certificate. I am currently working toward completing an administrative certificate. I have completed, or am working toward, a diploma or degree in administration or a related field. None of the above. *4. This is a part-time position that works 40 hours bi-weekly and requires flexibility to provide coverage during staff absences and operational needs. Are you able to meet this requirement? Yes

No

*5. Do you hold a valid class 5 driver's license? Yes

No

The material contained herein is provided for informational purposes only. All open jobs offered by City of St. Albert on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions.

This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance. The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the accuracy or completeness of the information contained on this site or in any referenced links.

While City of St. Albert attempts to update this site on a timely basis, the information is effective only as of the time and date of posting. City of St. Albert reserves the right to transfer applicants details to our recruitment partners. Strict confidentiality will be observed at all times. City of St. Albert is an equal opportunity employer. The information on this site is for information purposes only and is not intended to be relied upon with legal consequence.

I am Interested

Applications will only be accepted to 10:00 p.m. (Mountain Time Zone) on closing date.

If you encounter issues with the City's employment portal, from Monday to Friday

between 6am - 6pm MST (excluding holi